Sunnova - Sr. UX/Digital Manager
June 2018 - May 2025
7 yrs 4mos
Sunnova Energy International Inc. (NYSE: NOVA) is an industry-leading energy services company focused on making clean energy more accessible, reliable, and affordable for homeowners and businesses. Through its adaptive energy platform, Sunnova provides a better energy service at a better price to deliver its mission of powering energy independence.
Key Responsibilities - At Sunnova, I worked as a Senior Web UX Manager, collaborating with SMEs and stakeholders to maintain and evolve the corporate website while launching data-driven marketing campaigns that increased lead generation by 12%. In my parallel role as a MarTech Strategist, I bridged the gap between Marketing and IT, implementing new software solutions and evaluating third-party integrations to enhance user experience and improve conversion rates by 10%. I managed support tickets and workflows, conducted A/B testing on landing pages and UI elements, and optimized campaigns using analytics platforms such as Google Analytics 4 (GA4), Looker Studio, and Microsoft Clarity. My work focused on enhancing site performance, streamlining lead capture, and facilitating continuous optimization through actionable insights.
Executed digital marketing strategies leveraging SEO, paid media, and automation, driving 20% more qualified traffic.
Designed and deployed responsive, user-focused landing pages in Sitecore, improving page engagement by 15%.
Translated complex business requirements into scalable, user-friendly web solutions.
Conducted A/B and multivariate testing, boosting conversion funnels and lead acquisition by 10–12%.
Configured GA4, Microsoft Clarity, and Looker Studio to track KPIs and user behavior.
Generated dashboards and performance reports, reducing reporting time by 30%.
Monitored industry trends and emerging tools to stay ahead of digital marketing best practices.
Tools & Platforms - Sitecore (CMS), Salesforce (CRM), HTML5, CSS3, JavaScript, Adobe Dreamweaver, Adobe Photoshop, Monday.com, Calendly, Jotform, ActiveProspect, LeadConduit, Elfsight, Google Analytics 4 (GA4), Looker Studio, Google Tag Manager, Google Search Console, Google Business Profile, Microsoft Clarity, Jira, and more
Recommendations - "Nick Singh is a proven digital leader who transformed Sunnova’s website over seven years from a simple billboard into a dynamic, multi-functional platform supporting multiple business lines. As the company’s first digital lead, he built and guided the web program, partnering closely with leadership to deliver solutions that drive enterprise value." — Michael Grasso.